IT asset management basically means managing all the assets in your organization. It’s a type of business management that’s directly connected to your organization’s IT infrastructure.
Anything in your organization which doesn’t breathe. It could be hardware like servers, computers, printers, etc., software like antivirus or MS Office, all network and non-network devices like keyboards and even desks and chairs.
At the beginning of time, we used to count our belongings and simply remember them. Later on, we started writing lists. Then those lists became more organized with spreadsheets. But updating those on a daily basis was a real pain. Nowadays, things are much easier, basically because there’s a lot of dedicated software for asset management that helps you manage your assets in a very efficient way.
It will help you with all your IT tasks.
Incident management: Let’s say that a user opened a ticket saying, “Every time I try to install Skype, it fails, Help me.” When typing the user’s name into the asset management software, you will see the entire list of assets that they are using. In that list, you will also be able to see that his hard drive has run out of free space and that this is most likely the reason for the installation failure. And all that without even getting out of your office. Problem identified, you clean up the disk space, problem solved, and you save your precious time.
Problem management: Let’s say that you got a few tickets from different users during the week saying, “The internet is so slow. Help me.” With good asset management software, you will immediately be able to see that all of the complainers have something in common. They all have their chrome browser upgraded during the weekend. After a quick investigation, you find out that there was a bug in the new chrome version, so you can easily fix by reverting the browser to the older version. You found the cause of the problem that, otherwise, without asset management software, would have taken ages to figure out.
Change management: Making changes in any organization is a scary thing. There’s always a risk involved. If things won’t go as planned, you will probably find yourself in deep trouble. Let’s say you have decided to update everybody’s antivirus software to the newest version. With asset management software, you will know that most people in your organization are running Windows 10, yet three people are still running Windows 7, but the new version of the antivirus software does not support Windows 7. By knowing which user is using which operating system, you have just saved a lot of time and headache and made the change much smoother and more efficient.
There are a lot of other advantages for using asset management software, such as helping with your IT budget. Now that’s a big one. Using asset management software, you can generate a report that shows you all the computers in your organization that have warranties ending within the next 12 months. Based on that info, you will know how much money to put into your budget for new computers. There’s much more, but one thing you should always remember is that in order to manage an IT infrastructure, it’s necessary to know about all the parts it’s comprised of. Modern IT asset management software offers the key to success here. IT assent management applications can detect the hardware, software, and network assets across your organization and then capture, record, and make the IT asset management data available as needed.
With ITSAM eZ, one of the top-notch IT asset management software from CHL Softech, you can track all IT assets as well as Software assets within the organization right from the acquisition to its deployment. The asset might be as small as a mouse to a high-end server or the most expensive software, ITSAm tracks everything right from its acquisition, renewal and deployment or redeployment. IT asset management is sometimes referred to as IT inventory management because it typically involves gathering detailed hardware and software inventory information which is then used to make decisions about purchases and how assets are used.